June 24, 2024

TO:
Amber Leytem, ²ÝÁñÉçÇø Continuous Improvement Program Manager
FROM:
Daniel M. White, Chancellor
RE:
Establishment of Enrollment and Recruitment Process Improvement Team Update

I am requesting formation of a Process Improvement Team (PIT) to address ²ÝÁñÉçÇø’s student recruitment and onboarding process. As our student applications grow, we need a streamlined system to take prospective students from indicating interest in ²ÝÁñÉçÇø to being successfully enrolled as ²ÝÁñÉçÇø students.

This PIT crew is charged with providing recommended processes for modernizing the recruitment, advising, and enrollment enterprise at ²ÝÁñÉçÇø. Please think broadly and comprehensively. No subject is off the table when considering how we can improve our staffing models, systems, and processes.

Goals:

  • Improve the student experience for prospective ²ÝÁñÉçÇø students.
  • Improve the efficiency and effectiveness of our recruitment and advising processes.
  • Remove barriers to entry for prospective students.
  • Remove redundancy in internal ²ÝÁñÉçÇø processes.
  • Advance ²ÝÁñÉçÇø strategic goal of modernizing the student experience.

Deliverables:

Please deliver your recommendations in two phases.

  • Phase 1: Provide a report with 3-5 short-term recommendations for improving advising practices that can be implemented at the Troth Yeddha’ campus by December 2024. Recommendations are due by August 31, 2024.
  • Phase 2: Provide a report with additional big picture recommendations for improving the recruitment, advising and enrollment process that can be implemented at Troth Yeddha’, CTC and ²ÝÁñÉçÇø rural campuses over a 1-2 year timeframe. Recommendations are due by October 31, 2024.

Membership:

Please use your discretion to select the membership of the committee based on the stated goals. Suggestions from Core Cabinet for participants are listed below:

  • Holly McDonald, Interim Director of Advising
  • Alex Hirsch, Associate Vice Chancellor for Student Experience
  • Trent Sutton, Vice Provost
  • Jennifer Tilbury, Associate Vice Provost for Student Success
  • Jennifer Pederson, Executive Director of the Center for Teaching and Learning
  • Anna Gagne-Hawes, Director of Admissions
  • Ashley Munro, Director of Financial Aid
  • Gabrielle Russell, Indigenous Student Services Manager and Lead Advisor

Thank you for your work modernizing the student experience at ²ÝÁñÉçÇø.

DMW:mkk